Work With Us
If you are interested in work with us, please send a CV and Cover Letter to [email protected]
Maternity Locum Student Support Officer (Temporary contract minimum 6 months) F/T working remotely
ICEP Europe is looking for a temporary Student Support Officer to cover maternity leave. The Student Support Officer at ICEP Europe is a key figure in providing comprehensive support services to enhance the educational experience and foster academic success among learners. This role involves developing and implementing support initiatives tailored to meet the diverse needs of students, facilitating access to resources, and providing guidance on academic and personal matters.
The Student Support Officer works closely with academic faculty and learner services to ensure a holistic approach to learner support and well-being.
- General student/academic support
- Student tracking/follow up
- Handling face-to-face, telephone and email queries
- Supporting and maintaining key operational processes
- Assist with marketing/student recruitment activities
- Assist with implementation and monitoring of quality assurance mechanisms
- Create and update databases and spreadsheets
- Other ad-hoc duties as required
Key Skills and Attributes:
- Outstanding interpersonal and communication skills
- Excellent attention to detail, conscientious self-starter
- Outstanding organizational and administrative skills
- Willing to work as part of a team but equally comfortable working independently
- Ability to multi-task; managing numerous requests and tasks in an accurate and timely manner
- Flexible and able to prioritize and work under pressure
Key Requirements:
- At least 1 year’s experience in an office setting, preferably with a customer service focus.
- Excellent MS computing skills: Word, Excel, PowerPoint, Outlook
- Excellent communication and organization skills
- Hons BA degree or equivalent
Person Specification:
Candidates should hold an honors degree (or equivalent) and be able to demonstrate a track record in administration/customer service. Experience working in the higher education sector would be an advantage. She/he must be capable of making decisions and identifying and implementing solutions to problems.
Skills:
Administrative, Communication, Teamwork
If you are interested in this role, please send a CV and Cover Letter to [email protected]
CPD courses are a great way to enhance your skills and knowledge. Make a real difference to your students with our online professional development courses. We have experienced tutors, employer recognised accreditation and the most up to date, evidence based content in the field. All our courses are online and take 20 hours to complete entirely at your own pace. Our summer term is EPV Day approved. The courses on offer are: Universal Design for Learning, General Learning Disabilities, Dyslexia, Down Syndrome, Understanding Autism and Applied Behaviour Analysis.